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About Smile Digital Health

Our Mission is #BetterGlobalHealth

The Smile Digital Health team is inclusive, opinionated, principled, and passionate. Our individual values may never align perfectly, but they always point in the same direction. We respect and embrace our differences, and celebrate the shared values that keep us all excited about the work we are doing.

Our mission of #BetterGlobalHealth is what we keep in mind and reflect on often with every decision we make. As a health technology company, Smile Digital Health's goal is to reduce barriers between information and care. We harness the power of open standards to build health IT solutions which deliver an interoperable, FHIR®-first Health Data Platform that gives organizations the ability to meaningfully share structured health data.

Our Story

James Agnew and Duncan Weatherston, two of our initial founders, met while working on health integration and data repository projects in 2011. They knew that the industry needed an efficient, interoperable, and secure solution for shared health data.

At the time, James had been the maintainer for the HAPI® HL7 v2 library for years, while also building the HAPI Project. Together, James and Duncan realized that FHIR was the perfect fit for the next generation of health data collection. And so began the Smile platform.

Smile kicked off its first commercial release of Smile CDR (clinical data repository) in December of 2016. Today, our comprehensive FHIR-native Health Data Platform is just one of many solutions and services we provide our growing ecosystem of partners and clients. We are proud of our growing team who work across several time-zones to deliver exceptional technical, client and business services to the global health ecosystem.

Our Leaders

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Duncan Weatherston Chief Executive Officer

Duncan has been an IT professional and entrepreneur for over 25 years. He has a multidisciplinary background that spans business development and systems integration, development, and support.

Duncan Weatherston Chief Executive Officer
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George Rollins President

George (BG) is an accomplished healthier IT senior executive with over 35 years of experience in the commercial and federal health IT markets. With various senior management positions in significant business programs, operations and acquisitions, he brings an organizational and scalability discipline from a business and 23 years of active-duty military service.

George Rollins President
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James Agnew Chief Technology Officer

James is the Chief Technology Officer for Smile Digital Health, with over 15 years of healthcare technology development and health informatics experience. A top industry thought leader, he played instrumental roles in The HAPI Project, HL7 (with which he’s a co-chair), eHI, Toronto’s University Health Network (UHN), GTA (Toronto) HIAL and ConnectingGTA.

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James Agnew Chief Technology Officer
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Clement Ng Head of Corporate Development

Clement has over 25 years of experience helping organizations, companies and investors expand and reach global audiences. His strength for recognizing talent and identifying new investment opportunities produced at least one unicorn in venture capital. His diverse abilities enabled Smile Digital Health to become globally recognized.

Clement Ng Head of Corporate Development
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Rob Reynolds VP, Clinical Reasoning

Rob has over two decades of experience in the software field, spanning consulting, manufacturing, financial, and medical software.  He is also an experienced entrepreneur, having co-founded four start-ups.  Rob enjoys hanging with his dogs, extreme cooking, mind bending movies/tv, RPGs, and writing (not nearly enough).

Rob Reynolds VP, Clinical Reasoning
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Bruno Kaiser Chief Financial Officer

Bruno has 30 years of global experience in investment banking within the US, UK and Canada where he headed various capital markets and industry groups. He has extensive experience in finance and strategic advisory. When he gets spare time, he spends it woodworking, baking and outside—sleep optional.

Bruno Kaiser Chief Financial Officer
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Luis de Barros Chief Privacy & Security Officer

Luis is a seasoned IT professional with more than 20 years in the healthcare sector developing clinical business solutions, providing information security leadership and enforcing privacy controls. He is driven to come up with options that are both realistic and forward-thinking. In his free time he enjoys yelling at clouds and encrypting random prime numbers.

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Luis de Barros Chief Privacy & Security Officer
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Bo Dagnall Chief of Product

Background in medical informatics, entire career spent in health IT, California native, mountain lover, father of teenagers, life-long vegetarian, tormented Miami Dolphin's fan, slam poet, part-time piano player, avid sports enthusiast (pickleball, basketball, baseball, volleyball), family chef.... and now, a Smiler! 

Bo Dagnall Chief of Product
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Maxine Cusson VP, People & Culture

I've spent the last  25 years supporting organizations within a variety of corporate cultures and industries and leading workforces through rapid growth and corporate-wide transformations. Renowned as a proven leader with the ability to think strategically, while having the depth and expertise to contribute efficiently at an operational level. Committed to adding value, elevating workplace culture, engaging employees, and achieving corporate business objectives.

Maxine Cusson VP, People & Culture

Our Values

  • Building Trust
  • Dreaming Big
  • Healthcare Is Personal and Global
  • Security is Non-Negotiable

Trust is at the core of our relationships. By fostering a safe environment for open dialogue and learning, we enable vulnerability and shared risk. When trust thrives within our team, we bring that strength to our partners and clients, forming deeper bonds across the global health community. Together, we strive toward improving health outcomes worldwide.

We permit ourselves to dream big, because we know that dreaming comes before doing. Our dreams fuel our purpose and actions, and have ignited our progress. Our commitment to meaningful progress motivates us and those around us to dream enthusiastically and pursue magnificent outcomes.

We are all patients. Whether we are sick, trying to stay healthy, or are caregivers caring for our loved ones, at some point we will all use our health systems. There is a personal connection in every project we do, and that makes us build systems we would want our loved ones to use.

Health is also a global need, where the location and details may change, but the challenges and needs are the same. As active participants of global health, we strive to bridge grassroots ideas to the front-line of health delivery, seamlessly.

Health data is some of the most personal information any of us will ever hold. Our top priority is to continually surpass industry standards of data security and stewardship, keeping data safe, secure, and private in a landscape of increasing risks and threats. We have been awarded for our rigorous and extensive security certifications and performance tests, and voluntarily undergo several audits to ensure that your trust is never compromised.

Our Solutions

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Smile Digital Health Numbers

160+ Global Implementations
20+ Payer Compliance Implementations
255K Transactions/Second
$10M Operational Benefit
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Join our mission towards #BetterGlobalHealth